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Bespoke Frocks
Elisabeth Mary Smith
Delivery

The dispatch time for your order consists of the time to produce it and the time to send it to your location as follows:

Production Time

We aim to fulfil your order within 5 working days after we receive full payment or if not, within a reasonable period. If on receipt of your order we cannot fulfil it within a reasonable period, we will contact you directly.

Please note that the fabric choice is subject to availability. If your chosen fabric is out of stock then please allow an extra 5 working days to the production time for us to procure it for you.

Delivery Time

Delivery is by the DHL internationally or by Swiss PostPac Economy within Switzerland. Lead times for delivery are estimated and do not include the production time. They are as follows:

  • Switzerland and Germany - 2 working days
  • Rest of Europe – 4-8 working days
  • USA and Canada – 10-13 working days
  • Rest of World – 12-13 working days

A working day means from Monday to Friday. If an order is of large value it may be sent by recorded delivery at no extra cost.

Delivery Service

If you have an urgent requirement for a garment, then please contact us as early as possible, so we can offer a guaranteed delivery for you. In most cases we can send items out on the next working day.

If you would like your order to be sent by courier for guaranteed delivery, please contact us via orders@elisabeth-mary-smith.com for a quote.


In the event that a shipment is not received by you within 4 weeks of your order then please let us know if you would like us to send it again or to give you a refund.

Questions? Ask orders@elisabeth-mary-smith.com.

Size Chart
Delivery
Returns
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